I made a board for a customer some months ago that he had only recently started using. It was made from PUMillennium foam resin researh epoxy.
He left it out in the sun one morningin a boardbag and cooked it. The resin has kind of melted in places and the foam has sunken in on the bottom of the board so much that the fin plugs are now raised a few mm above the surface of the new level. As its both tge resin and foam that have been cooked I cant see how this could have been any faults made during production.
So basically he has not only cooked the resin but also the foam- unrepairable.
After lots of talking and trying to explain to him that it must have had a dose of extreme heat (which he contests that it was extreme) to cause such problems I offered to make him another board if he paid for the materials which he rejected. He wants a refund o a new board for free.
Am I right to stand my ground on this issue